Privacy

Your Privacy is Important to Us

Ensuring our customers' privacy is vitally important for everyone at ARTiculations. The following summarizes our policy for protecting your privacy and the personal information you submit with regards to the use of our website, your online account with us, and during activities such as ordering or replying to a survey/contest on our website.

Information Collection and Use

ARTiculations is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this policy. 

Purchases

We ask for your contact information at the time of your online purchase and when you choose to have a login account with us. This information is used to contact you if we have questions about your order, ship your item(s) and properly track your shipment to give you a status update. For both online or over-the-phone purchases we may need you to supply financial transaction related information such as credit card or online payment account details so that we can process payment, fulfil your order, and if necessary return or exchange items. You choose whether to save this information within your online account or not.

We use Lightspeed Payments and PayPal services for payment processing. Please refer to their specific policies with regards to security and privacy (click on links provided). Your contact information will be shared for purposes of shipping and tracking your package. Our site uses Shipstation. Please see their site for appropriate policies.

Newsletter

If you wish to subscribe to our e-newsletter (online or in store) we ask for your name and email address. We do use a third party organization, Mailchimp to send out our newsletters, but only to those who have consented and subscribed. We will not rent or sell your contact information to any third party. If at any time you would like to be removed from our e-newsletter mailing list you can find the link to "unsubscribe" at the bottom of any e-newsletter, or give us a call at 416-901-7464 or Email Us with Your Concern.

Security

We use preventative safeguards at every stage of an order to protect the personal information you submit both online and off-line. Any information you provide online to us will be exchanged on a secure server. Only employees who need your information to perform a specific task (such as processing payments, getting in touch with you or shipping packages to you) access your contact information file. When processing online payments we do not see or have access to full credit card numbers or passwords. Transaction receipts (in the case of a return or exchange) do not display your full credit card number and can only be accessed by senior staff. We do not divulge or sell your personal information ever. 

Non-personal data (IP address, browser data, etc) is collected automatically by our website service and is used solely for analytical purposes. 

If you have any questions or wish to know more about the security on our website, or in store, you can call us at 416-901-7464 or Email Us with Your Question.

Notification of Changes

We use information in accordance with the policy statements under which the information was collected. If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will reach out to clients by way of an email for their input. You will have a choice as to whether or not we use your information in this different manner.

Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, cookies enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site. However, we have no access to or control over these cookies.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to find and read the privacy statements of any other site that collects personally identifiable information.

At your request, we would be happy to answer your questions regarding the extent we hold and use your personal information.  To that end, contact us at [email protected]

Last Update February 2021