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Our goal is to ensure that you are completely satisfied with your purchase.
Store Return Policy
Please save your receipt!
We hope you love all your purchases, however if you are not completely satisfied we accept regularly stocked merchandise for store credit or exchange within 14 days of purchase (the date on your receipt). Items must be unused, in sellable condition (no dents in paint tubes please) and in original packaging. Exchange means you can return a product for another product in stock. Simply return the complete product to us in its clean, original packaging accompanied by the bill of sale. Sorry, we do not provide refunds. We regret that some products are final sale and cannot be returned. Please see the list below.
No refund or exchange for credit or other product is possible:
- Cut Stock (ie: canvas, paper)
- Paper products unless packaged (ie: sketchbook)
- Custom Substrates (ie: canvas, wood and ACM panels)
- Books & Magazines
- Pens & Markers
- Easels & Tables
- Clearance/Discontinued Product
- Gift Certificates
- Custom Orders
- Shipping costs
Shipped Package or Product Returns
The above Store Return Policy applies to shipped packages. In addition please note the following:
Damage from shipping:
If you receive the shipment and the package is obviously damaged as a result of shipping, please follow the guidelines outlined by the courier.
Please inspect your order immediately upon receipt and contact ARTiculations if:
- Your order is missing any items.
- A product has been shipped to you in error.
- We appear to have shipped you products with defects.
If you ordered the wrong product or are not satisfied with its quality:
- The customer is responsible for shipping charges on the return.
- A 15% restocking fee will be charged if applicable.
Call us at 416 901-7464 if any of these situations have happened to you.
Course and Workshop Registration Policy
In the event of insufficient enrolment for a course or workshop, we will notify registrants of cancellation prior to the workshop start and a full refund will be given (in the form of original payment). No refunds/credits will be provided for registrants withdrawal fewer then one week prior to the start of the class.
ARTiculations does not provide make-up classes or substitutions.
We reserve the right to amend the above policy/product list without notice.